SMail
FeaturesPricingDownloadSupport
Download free trial

SUPPORT

Need help with SMail?
Send us a
Support Report.

When something isn't working as expected, SMail can prepare the diagnostic information we need to investigate the problem.

In SMail, select Help → Send to Support…. SMail prepares a support email with your .smailreport attached, so you don't have to collect technical information yourself.

SMail Help menu showing Send to Support

In SMail: Help → Send to Support…

YOUR SUPPORT REQUEST

SMail prepares the technical details for you.

01Create

Choose Help → Send to Support… in SMail. Your support email is prepared automatically with the .smailreport already attached.

02Include your License key

Your License key must be included with your support request. Enter it in the prepared email. It is kept separate from the .smailreport.

03Send

Send the prepared email to support@smailsearch.com.

IMPORTANT
Do not remove the .smailreport attachment.

The Support Report contains the diagnostic information we need to investigate your SMail installation. Without it, we may not have the information needed to help you.

The .smailreport does not contain your License key or the contents of your Outlook email.

HELP US UNDERSTAND THE PROBLEM

Tell us what happened.

Your Support Report gives us the technical details. A short description from you helps us understand what you were doing when the problem occurred.

01What were you trying to do?For example, starting SMail, searching your email, indexing a folder or activating your license.
02What happened instead?Tell us what you saw, including any message SMail displayed.
03Can you reproduce it?If the same problem happens again, tell us what you do immediately before it occurs.

There's no need to diagnose the problem yourself.
Just describe what happened in your own words — the attached Support Report provides the technical information.

WHAT HAPPENS NEXT

You've sent the report.
We'll take it from here.

Once your support email arrives, we'll use your description together with the attached SMail Support Report to investigate the problem.

If we need anything else from you, we'll reply to the email address you used to contact Support.

01We review your reportThe .smailreport gives us the technical information collected by SMail at the time you created your support request.
02We investigate the problemWe combine that information with the description you provided to understand what is happening.
03We reply to youWe'll contact you at the email address from which you sent your support request with the appropriate next steps.

READY TO SEND YOUR SUPPORT REPORT?

In SMail, choose Help → Send to Support…

Email: support@smailsearch.com